We can help

Our specialist nurses

Whether you're diagnosed or have concerns about prostate cancer, our team of dedicated specialist nurses are here to support you. We also welcome calls from concerned partners, family members and friends as well as from health professionals.

''The nurses at The Prostate Cancer Charity helped me the most. Language was a barrier for me and the fact I could pick up the phone each time became invaluable. They were able to talk through anything that was troubling me and I felt supported and reassured by their information''.

How can we help?
Our Helpline is staffed by experienced specialist nurses who offer up to date, reliable and balanced information on all aspects of prostate disease. We also provide emotional support and can signpost callers to other organisations that may be able to provide additional help. Our nurses are however, unable to diagnose a medical condition and any information provided should not replace any medical advice given by your doctor.

We are a member of The Helplines Association and our service has been accredited to The Helplines Standard. This means that through independent assessment, we have demonstrated that we are committed to quality and offer a professional service.

We aim to answer over 85% of attempted calls to the Helpline. However, there are times when the Helpline can experience a high volume of calls and callers are given the option to queue. We know that there are more calls to the Helpline in the morning, so you are more likely to speak with a nurse on your first attempt if you call after 12 noon.

Lots of people have been calling about comments they have heard, or read about, the drug Abiraterone

The Charity has commented on the National Institute of Clinical Excellence (NICE) proposal to not recommend the use of Abiraterone. Abiraterone is a new drug which can help to extend the lives of men with advanced prostate cancer that has stopped responding to other available treatments, including chemotherapy and hormone therapy.

NICE's decision on abiraterone isn't final and the Charity is giving people the opportunity to comment on the draft decision and influence NICE's final recommendation.

Contact us by Telephone+: Call our confidential Helpline on 0800 074 8383. Textphone users can use text relay to access the Helpline by calling 18001 0800 074 8383 so that a text relay operator can help us give you the support and information you need.
Monday - Friday 10-4pm, Wednesday 7-9pm
Contact us by Email+: We appreciate that sometimes people find it easier to contact us by email rather than talk to one of the nurses directly. By using our contact form, you can send your question to the specialist nurses.
Contact us by Letter+: Please send your queries to the following address:
The Prostate Cancer Charity Specialist Nurse Team
Cambridge House, 100, Cambridge Grove, London, W6 0LE.
We aim to respond to letters and emails within five working days. However, if your query is urgent or you have lots of questions, you will receive a much quicker response by calling our Helpline. Please note, we are unable to respond to queries from outside the UK, as there are differences in healthcare service provision in other countries.
Confidentiality+: The Helpline telephone, email and postal enquiry services are confidential between you and The Prostate Cancer Charity. If you contact the Support & Information Specialist Nurses, you may choose to provide personal information which will only be used for the purposes of dealing with your enquiry.
Any personal information provided will not be passed onto anyone else without your express permission except in exceptional circumstance to comply with the nurses' code of professional conduct or the law. Examples of this might include children contacting the service reporting abuse, anyone reporting serious self harm, anyone expressing the intention of harming someone else, or if a terrorist threat is reported.
Your personal information and details of the enquiries received are stored on a secure database. If for any reason you wish to have your personal details removed from our records, please contact the Support & Information Specialist Nurses.
Call Monitoring+: Calls are recorded and monitored for training purposes. This is an important part of maintaining quality on the Helpline. All calls are kept confidential to The Prostate Cancer Charity and are destroyed securely after use.
Helpline Feedback+: We regularly review the service we offer and strive to improve and develop it whenever we can. An essential part of this review involves finding out about the experiences of people using our Helpline service. You can provide us with your feedback by completing our feedback form.